Refund policy
Returns
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
To be eligible for a return, items must be unused, in original condition, and returned in their original packaging with proof of purchase.
To request a return, please contact us at hello@panzafins.com before sending your item back.
Returns should be sent to:
Items returned without prior approval may not be accepted.
Return Shipping
Unless the item is faulty, incorrect, or damaged on arrival, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as Panza Fins cannot be responsible for returns lost in transit.
Damaged, Faulty, or Incorrect Orders
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.
If an issue is confirmed, we will work with you to provide a replacement, repair, or refund where appropriate.
Custom & Non-Returnable Items
Custom-made, personalised, or made-to-order products are non-returnable and non-refundable once production has commenced, except where required under applicable consumer law.
Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to exchange an item is to return the original product (once approved) and place a new order separately.
European Union 14-Day Cooling Off Period
For orders delivered within the European Union, customers may have the right to cancel or return their order within 14 days of delivery for any reason and without justification, in accordance with applicable consumer protection laws.
Returned items must be unused, in original condition, and include original packaging and proof of purchase.
Please note that certain custom-made or personalised products may be exempt from this right under EU consumer law.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at hello@panzafins.com.